WaaPY Bot
Quick Overview
WaaPY Bot integrations connect WaaPY to a bot flow built in the WaaPY Bot Builder. They are created when you publish a flow and appear here automatically as read-only.
WaaPY Bot integrations are created and published from the WaaPY Bot Builder, then appear here automatically as read-only.
Configuration
- Public ID and Base URL of the bot.
- Batch Interval (ms) (300 to 10000, default 1000): inbound messages received within this window are bundled together before being sent to the bot. Set per integration from the Batch interval button (clock icon on the card), or leave empty to use the per-connection batch interval.
Prefilled Variables
WaaPY sends these variables into your bot flow on first initialization. Use the exact names in your flow:
| Variable | Value |
|---|---|
TicketId | Internal reference ID of the ticket |
TicketInternalId | Unique ID of the ticket |
ContactName | Full name of the contact |
ContactNumber | Phone number of the contact |
ContactId | Unique ID of the contact |
ContactLabels | Labels assigned to the contact |
TicketLabels | Labels assigned to the ticket |
The blueprint card for WaaPY Bot shows these variables:
Testing
Send Test starts a real WaaPY Bot session against the configured base URL to verify connectivity.